Returns & Exchanges

At Lily Lolo, we want you to love your natural beauty products, which is why we offer a 30-day window for returns or exchanges on items in their original condition. Whether you need a different shade or a full refund, our team is committed to ensuring your complete satisfaction.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and the details of the item you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully pack the products in their original packaging to ensure they are protected during transit back to our warehouse.

• 3.
  Ship the Items

  Affix the provided return label or use a tracked shipping service to send the parcel to the address provided by our team.

• 4.
  Receive Your Refund

  Once your return is received and inspected, we will process your refund or dispatch your exchange within 5-7 business days.