Frequently Asked Questions
Everything you need to know about our mineral beauty products and services.
Are Lily Lolo products cruelty-free?
Yes, we are proud to be a cruelty-free brand. We do not test our products or ingredients on animals, and we are BUAV approved.
Do you offer international shipping?
We ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I find the right foundation shade for my skin tone?
We recommend using our online shade finder tool or purchasing our sample sizes to test the mineral foundation in natural light before committing to a full-size jar.
What is your return policy?
If you are not completely satisfied with your purchase, you can return your items within 30 days of receipt for a full refund or exchange, provided they are in their original condition.
Are your products suitable for sensitive skin?
Absolutely. Our mineral makeup is made from natural ingredients and is free from harsh chemicals, parabens, and synthetic perfumes, making it ideal for sensitive or acne-prone skin.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as PayPal for secure and easy transactions.